Let's get Outlook set up again, FranPG.

First, let's update the software to the latest release. Only the updated QuickBooks 2016 (R7) is compatible with Windows 10. 

Next, let's make Outlook the default email program. 

• For Outlook 2010/2013, here's how

1. Click the File tab, then choose Options.
2. Under Start up options, select Make Outlook the default program for E-mail, Contacts, and Calendar.

• For Outlook 2007 and earlier, here's how:

1. Click Tools, then choose Options.
2. Go to the Other tab.
3. Under General, choose Make Outlook the default program for Email.

Then, set it as the default email program in Internet Explorer. Here's how:

1. Click Tools, then choose Internet Options.
2. Go to the Program tab.
3. Click Set Programs, then choose Set your default program.
4. Choose Outlook.
5. Choose Set this program as default, then OK.
6. Choose Set program access and computer defaults, then click Microsoft Windows.
7. Click the drop-down arrow, then choose Use my current Microsoft e-mail program, then OK.

Lastly, edit the mail profile settings in Windows. Here's how:

1. Close QuickBooks, then click the Windows start button
2. Open Control Panel, then enter mail in the Search Control Panel field.
3. Choose Mail, then choose Show Profiles in the Mail Setup window.
4. Choose Always use this profile, then choose OK.

After trying these steps, open QuickBooks and set up Outlook for email again. 

You can always get back to me if you have other concerns.