Thanks for reaching out to us, @gatorvet01. Let me chime in and share the best way to get this matter resolved promptly.
If you already tried the suggestion by my colleague above and the issue persists, I recommend contacting our Payroll Support Team directly. They have the necessary equipment to check the root cause of this issue and help archive your W2 form.
Here's how:
- In your QBO account, select Help (?).
- Choose the Search tab.
- At the bottom of your screen, click Contact Us.
- Type your concern. Then click Continue.
- You may choose Callback, Appointment, or Chat as your way to connect with us.
- Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number.
- Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat.
You can also refer to this guide to learn more about the working hours of our support: Contact Payroll Support.
In addition, you may want to browse our self-help article. By doing so, you'll see some related articles that can help you for future reference.
Don't hesitate to tag my name if you have further queries about filing W2s in QBO. I'll be around to help you always. Stay safe!
