I have been having the same problem and have spent more that 10 hours on the phone with 5 different representatives.  I have contacted our IT department and they have sat with me as I walk through your requests.  What is going on?????  Why is this such a big deal???  If this has already been reported, why hasn't the problem been resolved???  Do I have to buy a new version to have the problem addressed???  I am running out of time.