I have tried everything listed above and after trying everything the "assistant" told me to try I got this message 

"If you've tried all these steps and still can't file your W-2s, it may be best to contact a QuickBooks expert for further assistance."

I don't feel that it is fair for me to have to pay for advice since this is clearly a QBO issue.  I use QBO for 2 different nonprofits - I had NO problems with one nonprofit and now I'm having this issue with the other one.