I appreciate your clarification of your concern here in the Community forum, margie286. I'll share more input about this.
Regarding your QuickBooks Online app installed on your computer, the steps provided by my colleague above will work, and you can follow those steps to achieve your goal.
Additionally, have you tried installing and uninstalling the application on your computer? If you have and the issue persists, you can contact our support team for further assistance. They have the necessary tools and expertise to help you resolve the problem.
Here's how:
- Sign in with your QuickBooks Online company.
- In the upper right corner, click on the (?) Help icon.
- Select Search, then click Contact Us.
- Write your issue or concern and click Continue.
- Choose a way to connect with them.
Moreover, if you are experiencing a timeout issue, it is crucial to set the duration to 3 hours for all users to ensure uninterrupted access to the application. To guide you through this process step-by-step and provide detailed instructions on how to adjust these settings effectively, please check out this article: Change the timeout duration in QuickBooks Online.
I'll be around if you need further assistance with handling the QuickBooks Online app. Just visit this forum anytime, and I'm here to help ensure everything runs smoothly for you.
