Good evening, @scline68. 

Thanks for joining in on this thread. 

If none of the other steps have worked for you, we recommend contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help menu. 
2. Press the QuickBooks Desktop Help option. 
3. Click the Contact Us button. 
4. Enter your question and tap Let's talk. 
5. Scroll down and choose to Get a callback. 

It's that easy! 

Feel free to come back and let us know how the call goes. I'm only a post away if you need me again!