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Replying to:
AlverMarkT
Moderator

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I appreciate your patience and willingness to help resolve the problem, @urbancowboy1994. I hear you, and I appreciate you for performing above and beyond the recommended steps provided by my colleagues in this thread. I'm here to provide more details about this and ensure pointing you in the right direction.

 

First, I acknowledge that the issue may come from the app itself since the problem persists despite performing the recommended fixes. I encourage contacting our live Customer Care Team as the next step. With the help of your logs, they can assist in diagnosing what's causing the issue and help suggest the best steps moving forward. Here's how you can reach out to them:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Select Help (?).
  3. Choose the Search tab, and type in keywords like missing GPS tracking.
  4. Click on the Contact Us button.
  5. Pick Schedule appointment or Have us call you.

LiveContactSupport1.png

 

If you need to manage your team's time using the web browser, I'm adding this article as a future guide: Track and manage your team’s time in QuickBooks Time web

 

I appreciate your effort and willingness to get the GPS tracking to work in the QuickBooks Time mobile app. If you have any updates about the issue or clarifications you'd like to add, feel free to click on the Reply button. We're committed to offering ongoing support.

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