Hey @ZackE,

I've completed all possible troubleshootings steps and even factory reset an Android device...nothing corrects this issue (it's not a device problem, but is an app problem as @admin4proper mentions further up in the thread). As I stated in my previous response, this has been an issue since 2021, and over the years myself and my staff have gone through several devices (upgrades) and the issue persists on all of them. As various devices on various versions of iOS and Android have shown the very same results, it should be crystal clear that these are not issues related to the device itself, but the app and its coding...I wish that could be acknowledged, but it seems that QB staff simply supply the same canned response regarding troubleshooting steps and so forth, as you've done also.

I'd be happy to send in as many logs as you need to diagnose this issue; I'd love to help finally get this resolved.

Best,
~JW