Thanks for getting involved with this thread, urbancowboy1994. I appreciate your detailed information.
If locations are incorrect or missing, there's a few possible reasons:
- The device is overheated or damaged.
- The device is off or its battery has died.
- You're in a location with satellite interference.
- You're clocked in through a computer or kiosk.
- Your app or device's operating system is out-of-date and needs to be updated to its latest release.
- You've signed out of the app and are no longer on the clock, nor in a break status.
- Restrict background data is turned on for an Android device, or background app refresh is turned off on iOS devices.
- Your device is in power saving mode, airplane mode, or has any low battery settings enabled.
- The app was force-closed. While clocked in, the app needs to remain open in the background.
- A timesheet was manually created or edited by your admin or manager. To identify if this has occurred, you can sign in on the web dashboard and go to Time Entries. Locate your timesheet and view its Timesheet log. If it was created by someone else or edited, GPS points won't display.
If you've already ruled out everything above, you can perform our available troubleshooting for iOS and Android devices.
In the event your problem persists after troubleshooting, you can report a problem, then getting touch with our Customer Care team and request your case number.
Here's how:
- Sign in to the Workforce app.
- Go to More, then Settings.
- Tap Help & Support, then Upload device logs.
- Enter a Description of your issue. You can also use the camera icon to upload images for context.
- Select Upload.
- Contact our Customer Care team and ask for your case number associated with the submitted log.
I've also included a detailed resource about working with GPS Tracking which may come in handy moving forward: Use QuickBooks GPS Tracking as admin or manager
Please don't hesitate to send a reply if there's any additional questions. Have a lovely Monday!
