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Buy nowThank you for providing further details and clarifying the situation, @MK_APWC. I hear you and see the gravity of your issue. I appreciate your continued patience and diligence in resolving it.
It indeed sounds perplexing that employee profiles which had been successfully migrated were then deleted during the QuickBooks Online (QBO) Payroll Elite setup experience or follow-up conversations with our Payroll Live Support team. Understanding the exact cause behind this is essential.
Since understanding its cause and the restoration of the deleted employee profiles requires specialized assistance, we’re escalating your case to our Next Level Help team. They will review your comments here, as well as your recent support cases (including 15125584840 and 15126013614). You can expect to be contacted by an expert within 1-2 business days to discuss the next steps and potential solutions.
Thank you once more for your understanding and patience through this process. Rest assured that we're committed to resolving this issue for you. If you encounter any other issues or have further questions in the meantime, please don't hesitate to reach out in the Community. We're here to support you.