Thank you for letting us know that you've already tried all the recommended steps in this thread to resolve the error when opening the Payroll Setup function, little_l.
I have checked our records and found no new alerts or reopened investigations about this. Allow me to share additional steps to ensure this works for you.
If you haven't explored this option yet, you can temporarily uninstall and reinstall the software. We recommend this for customers who continue to experience issues even after following the basic troubleshooting steps.
This process replaces your QuickBooks installation files and can resolve some of the most common technical glitches, including errors when opening the Payroll Setup window.
Before starting, make sure that you keep a copy of your QuickBooks Desktop product and license information. This will be necessary for the reinstallation process.
After that, follow these steps to uninstall QuickBooks:
- Open the Windows Start menu and search for Control Panel.
- Select Programs and Features or Uninstall a Program.
- Look for QuickBooks Desktop.
- Click Uninstall/Change or Remove, then select Next.
- If you don’t see this option, sign out, and then sign back into Windows as an admin.
Once done, reinstall the software. During this process, QuickBooks will automatically create new folders and rename the old ones. Let me share this article as a guide: Reinstall QuickBooks Desktop.
If you have already completed these steps, we'll need to investigate further. Other technical errors that are unique to your company file or setup can cause errors to reappear.
To do this, please contact our phone or chat support teams. They have additional tools to examine your software more closely and identify the root cause of the problem. For information on how to reach our support teams, please refer to this article: Get help with QuickBooks products and services.
Let me share a couple more payroll-related articles just in case you might need them:
Remember, the Community is always here to assist you with any questions when setting up payroll and other related tasks. We're here to provide guidance and support whenever you need it.
