Morgan and Team:
Thank you for your response. I understand you are trying to be genuinely helpful.
So here is what happens when I follow that advice:
I eventually find my way to this webpage:
On this webpage, the correct option for me is:
QuickBooks Payments
M-F 6 AM to 6 PM PT
TRY #1: When I try to pick this chat option, a new browser window opens up and I am taken to an endless loop of asking me to sign in again and again and again...
TRY #2: Okay, so the next option given is to call Intuit Support at 800-446-8848. Option #6 is the one for online and merchant services. When I pick option #6, I am handed to a virtual assistant. When I make the mistake of telling the virtual assistant that "she" can email me information, I am emailed this link:
https://quickbooks.intuit.com/learn-support/en-us/help-search?q=how%2Bdo%2Bi%2Bself%2Bcertify%2Bwith...
This link consists of the usual help pages your team has already provided (which don't help), as well as links to this community support center!!
Not helpful.
TRY #3: When I call the virtual assistant back again, "she" is intelligent enough to see I have called before on this issue and to pass me along to a human operator.
The poor human operator (after collecting LOTS of identifying info on me) puts me on hold several times to search her database for what to do with me.
The only option available is for me to call Security Metrics! No information is available to her as to what self-certification form I can fill out or where to send it.
I believe Security Metrics is $195 (from other posts).
I have not yet decided if I am going to bother calling Security Metrics to ask them how I can NOT hire them and still complete this process.
I think I'm done with this for now. What a waste of my time and goodwill.
