I have also been put off by quickbooks support over this error. They say the same thing...it's a priority & development is working on it. It doesn't seem a fix is really being worked on...6 months is a long time for employees not to have access to entering billable time. This makes billing and payroll much harder and more time consuming than it should be. I would love to hear anyone's experience with Xero. I briefly looked at them and found their support extremely responsive. I'd like to hear how their product performs.