We appreciate you for getting back to this thread, arnolds. I'm here to guide you to the appropriate support addressing your concern promptly to continue using automated payroll tax feature.
Before anything else, you can check your payroll settings or consider manually entering the payments if QuickBooks has stopped automatically entering payroll tax payments in your check register.
Since you've successfully used the feature in the past, I recommend contacting our support team. They have the necessary tools and expertise to thoroughly investigate the issue and identify any underlying problems. This will allow them to provide you with a concrete explanation of what might be causing the issue by pulling up your account in a safe and secure environment.
Here's how to contact them within QuickBooks:
- In your QBO account, select Help button.
- Choose the Search tab and type Contact Us. After that, click Contact Us at the bottom.
- You can Callback, Appointment, or Chat to connect with us.
- Under Callback, click the Have us call you button. This will route you to enter your details.
- After that, select Get a call.
Support hours for Simple Start, Essentials, and Plus subscription are available from 6 AM to 6 PM PT, Monday to Friday. On Saturdays, 6 AM to 3PM PT. For Advanced users can access support any time.
Additionally, you can explore this article to run payroll reports to see and review your employee's total earnings, deductions, and tax details over time.
Thank you for sharing your query in the Community space. If you have any additional questions about managing your payroll taxes, please mention me in the comments. We're here to support you anytime.
