I know how important it is to use automatic mileage in your business in QuickBooks Online (QBO), Lpetr. Let me route you in the right direction for support so they can help you regarding this matter.
Mileage tracking helps in documenting the use of vehicles for business purposes, aiding in tax compliance, and managing expenses effectively.
Since you mentioned that you already did it manually and the issue still persists, I highly recommend contacting QuickBooks online support for further assistance. Their experts can provide a swift solution to your problem.
Here's how to reach them:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
- Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
- From there, choose a way to connect with us: Chat with us, get a Callback, or call our support line directly by getting our Phone number.
As a workaround, log in to QuickBooks Online using your regular browser and follow the steps indicated there to manually add your trips, since the issue you are experiencing is the QuickBooks Online mobile app only.
Feel free to come back to the Community if you have any other concerns about automatic mileage in QB Online or in the mobile app, Lpetr. I'll be right here to ensure you're well taken care of.
