Thanks for joining this thread, QFP.

I want to make sure you're able to work in QuickBooks without receiving this error.

To get this resolved as quickly as possible, I recommend reaching out to a member of the QuickBooks Online Payroll Support Team. They'll be able to take a more in depth look as to why it's saying your account isn't connected. An agent will also be able to get the problem escalated for you if need be.

Here's how to get in touch with the team:

1. Click the Help (?) button.
2. Select either tab to get started:
  - Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  - Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    a. Start a chat with a support expert.
    b. Get a callback from the next available expert.
 

The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

Please feel free to reach back out if you have any other questions. I'll be here to help in any way that I can.