I appreciate what you've done so far, Chemlogic. I'm here to assist you and offer valuable information to help resolve this issue.
It can disrupt your workflow and cause unnecessary inconvenience especially when it comes to your payroll that shows a double transaction entry.
In the meantime, the best action we can take is to reach out again to our Customer Support Team. They have the expertise and tools to help you troubleshoot the problem and provide accurate guidance. Please be aware that we're available to assist you and ensure that everything is functioning properly.
Here's how to contact support:
- Go to Help (?) at the top right.
- Select or type Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Get a callback from the next available expert.
- Start a chat with a support expert.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
For detailed information, refer to this article: QuickBooks Online Support.
In addition, you can visit this article to learn how to create journal entries for paychecks you create outside of QuickBooks: Manually enter payroll paychecks in QuickBooks Online.
Don't hesitate to comment below if you have additional questions about payroll reports in QBO. I'm always here to help you.
