Earth to@JoanaC : @chadmac  knows that QuickBooks isn't working properly. Everybody in this thread, with the possible exception of the QuickBooks staff and/or AI, know that.

Your customers are paying your company to be able to conveniently comply with various state and federal reporting laws.

They are not paying your company to have to manually process their forms elsewhere.

Your customers want this fixed.

Repeating the party line is not helpful.