Hey there @DynamiteBooks, and @cpa1.

Thanks for sharing your thoughts about the information posted in the Community space.

I know that time is essential when running a business and that’s something we don’t want to take away from you. At Intuit, we’re continuously working so our customers have better experiences when reaching out for support.

The reason why you have to contact our QBO Care Team it’s because they have tools that can remove the user’s access. Once that’s done, you should be able to add another user using the verified login credentials.

If I hear any updates about the resolution status, I'll post the information here in the Community.

This should help you move forward. If there’s anything else I can help you with, leave me a comment below. I’ll jump right back in to assist further.