You are completely missing the point Nicole_N. The problem we are all experiencing is QuickBooks is no longer allowing us to e-file the California DE-9C when an employee is already setup in the system with all zeros for their social security number. In the past, QuickBooks would leave the social security number field blank on the DE-9C for employees with all zeros for their social and it was able to be e-filed this way. Now, an error is generated when one or more employees are setup with all zeros and we can no longer e-file the DE-9C.

As for your suggestion to contact the payroll support team, it should be noted that several other commenters in this thread have already done exactly that but after hours of wasted time, nothing could be done to fix the issue. That is because this is a very specific issue that can only be fixed the same way the W-2 issue was fixed in January: by fixing the issue internally and then releasing a QuickBooks update. No amount of time spent on the phone with the QuickBooks Payroll Support Team will fix this issue so I recommend you pass this on to your "technical team" so they can release an update to fix this as soon as possible since these forms are due on 7/31/24.