All MiriamM posted was how to log into Quickbooks and how to use the Contact Us form.  Which has been posted repeatedly but doesn't in any way solve this problem.

I'm not sure if this is related, but I'm also adding a new employee, and on the screen where it asks if I have paid this person already this year, I'm not able to select anything, it's all greyed out. So I'm wondering if this is somehow causing the process to fail.