Thank you for joining this thread, adam.
Upon checking the investigation about the error message you encountered, Payroll set up Error 2023 Code 05396 40000 has been closed. In this case, we can perform some troubleshooting steps to help you find the cause and get it fixed. Allow me to guide you through the process.
First, let's find the specific error message:
- From the error message, select the View Report link.
- Double-click the file ReportHeader.xml.
- Press CTRL + F on your keyboard to open the search box. Then, enter Exception String 0 in the search field.
Once we have identified the error, you can refer to this article for detailed instructions on how to fix the error: Step 2: Fix the errors.
If the issue persists, I recommend contacting our customer support team. They have the resources to verify the cause further and allow them to submit a ticket to re-open the investigation if necessary.
Furthermore, QuickBooks provides various payroll reports that offer detailed information about employee gross pay, deductions, and tax data. To learn more about accessing these reports, you can refer to a specific article: Run payroll reports.
If you have any additional concerns regarding QuickBooks Desktop payroll, please don't hesitate to post them here in the Community space. Take care!
