I appreciate your perseverance in resolving this issue, @mhpkap. I can see that you have already exhausted all the troubleshooting steps available. Allow me to assist so you can e-file the CA DE-9C payroll form in QuickBooks Desktop.
If you haven't done so, I recommend entering all zeros for Social Security Numbers (SSN) as a workaround. It will enable you to comply with the Social Security Administration's guidelines for situations where an employee doesn't have an SSN.
To ensure everything works as expected, please verify that you are using the latest version of QuickBooks Desktop: Update QuickBooks to its latest release.
If the error message persists after trying the workaround, I suggest contacting our Support team for further investigation and troubleshooting.
Here's how to reach them:
- Open your QuickBooks Desktop.
- Go to Help and choose QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then hit Continue.
- Sign in to your Intuit account, and select Continue.
- Choose Continue with my account.
- We'll email you a single-use code. Enter your code and select Continue.
- Select to chat with us or Have us call you.
Furthermore, I've included some resources to guide you in handling payroll-related activities in QBDT:
I'm just around the corner and ready to answer if you have additional questions or concerns about E-filling in QBDT. If you have any inquiries about your data, entries, or other items in QuickBooks, enter a reply below, and I'll help you out.
