This isn't the kind of experience we want you to encounter while working on your sales taxes, Litman Enterprises. We strive to provide a seamless experience when managing your sales transactions and running reports within our platform.
QuickBooks Online applies sales tax exemption rules based on the item tax categories, customer details, and location settings.
To ensure the accurate category reflects when running reports, let's ensure you map all the products and services accurately. For more details, please see these articles:
Meanwhile, QuickBooks Online allows you to keep customers from getting charged sales tax on an invoice by setting them as tax-exempt.
I also suggest contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter your concern in the Type something field, then click the Send icon.
- Click on I still need a human.
- Select Get help from a human.
- You can either select Chat with us or Have us call you.
Additionally, I've added these resources that can help you manage your sales taxes and record tax payments:
Please keep me posted if you require further assistance managing sales tax. My goal is to ensure that you achieve your desired outcomes with bookkeeping. Take care and stay safe!
