Hello there, Lori B.
I understand that you've previously spoken to our live support team about the error message you received while exporting your QuickBooks Payroll data to QuickBooks Online (QBO) and discussed how to open an investigation to find the best solution.
Therefore, I suggest contacting them again, as our live support team can look into your account in a secure environment and assist you in processing your invoice. Please know that the Community is a public forum. Hence, accessing any information in your account or the user's classified information.
To reach them:
- Log in to your QBO account.
- Click on Help (?) at the upper right corner of your screen.
- Tap on Search, then select Contact Us.
- Select a topic to connect with the right expert.
- Choose how would you like to contact with QB support team.
- Via a Callback, where they’ll save you a spot and call you back.
- Via Chat, start a chat with our support.
Please know that there are time frames available on what QBO subscription you have, you can check them by clicking on this QuickBooks Online support link.
In addition, you can check out this article with details on exporting your QuickBooks Payroll data to QBO and their limitations: Export your payroll data into QuickBooks.
I'll be here to assist you with any further inquiries you may have about data exporting or any QuickBooks-related concerns. I'm just a post away, Lori B.
