Hi again, cpa1,
I appreciate you for giving us a feedback with regards to your experience. I will be sending a feedback regarding this so that we take all measures to prevent this from happening again.
Now that you have me on this matter, let me turn that experience around and assist you with your concerns.
Right now, our engineers are actively working for a fix about the unexpected behavior on Unable to add employee or vendor as a Time Tracker User.
In the meantime, what you can do as a workaround, is log in at accounts.Intuit.com and then use the "forgot password" process if needed. Once you're successfully log in, clean up/fix/correct any profile information you need (name, phone number, username, email, etc).
Once done, I invite you contacting our Customer Care support since this needs our engineers access to remove the paycheck view access version.
To contact us, here's how:
- Sign in to your QuickBooks Online company account.
- Click the Help icon on the top right.
- Click Contact Us button at the bottom.
- Enter a short description about your concern.
- Click on Let's talk.
- Choose from Chat or Get a callback.
After the removal is complete, you can now send a new invite in which they can now accept the invite using the verified credentials using an incognito/private window. Lastly, have them make sure to select the "Already have an account? Sign in" if they see it at the top of the page.
That's it! I'd appreciate if you can update me on how it goes. I'm always here to help. Take care.
