You
at 11:32, Jun 7:
I received this email update today?Read
Gian Carla E
at 11:32, Jun 7:
Thank you. For now, there is no turn around time as when this will be fixed. Rest assured that your email will be added to this case so that you will be notified once there is an update and resolution to this matter.
You
at 11:32, Jun 7:
Allow me to help share information about the issue going on with adding time tracking a user in QuickBooks Online.
The investigation (inv-28913) is still ongoing, and our engineers are diligently operating to get this fix for all affected users. For the workaround, I recommend contacting our Support Specialists for them to be able to guide you with performing the process.
I'm adding the detailed steps on how you can reach them:
Log into your QuickBooks account. Click the Help option in the upper-right corner. Click the Contact us hyperlink.
For future reference, I'm also adding the support link I find helpful:
Contact the QuickBooks Online Customer Support team.
I want to ensure that you're able to reach out to our Support Specialists, so please feel free to let me know how it goes. If you should have any questions, I'm just a click away.Read
You
at 11:33, Jun 7:
Is it incorrect information?Read
You
at 11:34, Jun 7:
It says a support specialist can still help me through the process even though it is has been an ongoing process the engineers have been working on.Read
Gian Carla E
at 11:34, Jun 7:
I apologize for this information, however the instructions is just to contact us, but not really a solution to this issue,
You
at 11:34, Jun 7:
I recommend contacting our Support Specialists for them to be able to guide you with performing the process.Read
Gian Carla E
at 11:34, Jun 7:
Correct, technically this is still an ongoing issue and our Engineers are aware of this.
You
at 11:35, Jun 7:
Nope, it says a support specialist can "guide me through performing the process"Read
Gian Carla E
at 11:37, Jun 7:
The process we are taking now is to add your email address under investigation so that once this issue is fixed you will be notified as soon as possible, Our next update is currently scheduled for:6/17/2019 12:00:00 GMT 2019
You
at 11:38, Jun 7:
Really, you guys are so dishonest! I will be sure to post this to the QBO community and follow up with the survey that you were not helpful.Read
You
at 11:39, Jun 7:
I can't be receiving conflicting information from 2 different QBO support specialists.Read
Gian Carla E
at 11:40, Jun 7:
Let me go ahead and check this with the level 3 support so they can further assist us and provide a work around
You
at 11:41, Jun 7:
Interesting there is a fix Read
Gian Carla E
at 11:41, Jun 7:
Can you pls stay while i can check on this
You
at 11:41, Jun 7:
Yes Read
Gian Carla E
at 11:41, Jun 7:
We are checking on it now, one moment pls
Gian Carla E
at 11:41, Jun 7:
thank you
Gian Carla E
at 11:45, Jun 7:
Kindly go to accounts.intuit.com - Once successfully log in there, they should also clean up/fix/correct any profile information they need to (name, phone number, username, email, etc). Please check if the information showing in that page are all correct.
You
at 11:46, Jun 7:
yes, it is correct Read
Gian Carla E
at 11:47, Jun 7:
Okay one moment pls, ill get back to you, need to consult and relay this and they will check again.
You
at 11:48, Jun 7:
OK Read
Gian Carla E
at 11:48, Jun 7:
Thank you
Gian Carla E
at 11:58, Jun 7:
Thank you for waiting, can you pls provide the exact error message when trying to add the time tracking user?
You
at 12:00, Jun 7:
one moment, I'm pulling it up Read
You
at 12:01, Jun 7:
Error, Please try again?
An unexpected error occurred. Please try after some time.Read
Gian Carla E
at 12:02, Jun 7:
Thank you. Also, the one that you are inviting, do they have an access to view my paycheck?
You
at 12:04, Jun 7:
yes, they are set up to do so (email address is entered under employee personal information). i don't believe they have tried to log in yet.Read
Gian Carla E
at 12:08, Jun 7:
Thank you for that additional information
Gian Carla E
at 12:16, Jun 7:
Thank you for waiting, since we have tried the workaround provided and we also ask our back end team to make this work but still we can't add the time tracking user. We would rally need to wait for our engineers to fix the issue and to have a permanent resolution
We really apologize for the inconvenience.
You
at 12:21, Jun 7:
In the meantime, how do we enter time in QBO? The time tracking feature is listed as a selling point for essentials, plus & advanced. It hasn't been operational for quite some time. That is false advertising.Read
You
at 12:21, Jun 7:
There has to be a quick fix, reimbursement, or Intuit must stop listing it as a selling point.Read
You
at 12:22, Jun 7:
While I am genuinely a kind person and understanding person, I can't exit my chat saying this is at all acceptable.Read
Gian Carla E
at 12:24, Jun 7:
As another option while this isn't working for now, we suggest to go to plus icon> then under employee> choose either single time activity or weekly time sheet
You
at 12:25, Jun 7:
"Give employees and subcontractors limited access to enter time worked"Read
You
at 12:25, Jun 7:
That is what we are paying for Read
