Hello mualpha,
Allow me to help share information about the issue going on with adding time tracking a user in QuickBooks Online.
The investigation (inv-28913) is still ongoing, and our engineers are diligently operating to get this fix for all affected users. For the workaround, It would be best contacting our Support Specialists for them to guide you with performing the step-by-step process.
I'm adding the detailed steps on how you can reach them:
- Log into your QuickBooks account.
- Click the Help option in the upper-right corner.
- Click the Contact us hyperlink.
For future reference, I'm also adding the support link I find helpful:
Contact the QuickBooks Online Customer Support team.
I want to ensure that you're able to reach out to our Support Specialists, so please feel free to let me know how it goes. If you should have any questions, I'm just a click away.
