I'm sorry that you've had to endure this as well! I know that everyone's situation is different but, what worked for us was giving up on Quickbooks. No amount of phone calls was getting them to do their job any faster or with competence. I ended up fixing everyone's W2's myself through the social security administration. It was a simple process. I was nervous taking on this task myself but, I knew it was up to me to get the issue resolved for not only myself but, for my fellow coworkers. There is less than 10 of us so, it wasn't too bad to do it right and get it done. I've already gotten back my tax refund from the IRS as well. There is a handbook on the SSA website that shows how to make a BSO account to do this, I highly recommend it. I did call QB one final time to cancel their attempts in fixing the W2's so that they wouldn't mess all that up. Anyways, good luck out there.