We have been a QuickBooks customer for 15 years and we submitted QuickBooks payroll on January 5 this year.  It has been over 20 hours of calling them over and over and over 3 months where they have not given us or our employees corrected W-2. I basically feel like I am being kept hostage and given the run around every time I call.  Our 6 employees are upset and we also cannot file our taxes that are due in 2 weeks.  This is unacceptable for a multi million dollar company.  We pay several hundreds of dollars a month for their services.  I am at the point that I am going to report them to the BBB and IRS.  Every time I call they say they are “still working on it”.  We have paid hundreds of dollars for our bookkeeper to submit the correction and wait on the phone in addition to my time and now our employees are going to get penalties for filing their taxes wrong?  It is now 3/28/24 and I just called and they still are giving me the same answer. This is unacceptable on all accounts.