I feel your pain. The new "improved" QB online payroll locked me out of adding any additional year-end information like self-employed health insurance, personal use of company car or any other payroll corrections on January 1, 2024. They sent an announcement around a few days prior. Under the Intuit payroll which was changed over to QB payroll last year, we had at least an additional week to get these year-end details from clients. The incorrect or uncompleted W-2's were filed the way they were and I had to get on the phone, numerous times, to question why they were unable to provide the service we had previously under Intuit. Even ADP payroll allows additions until January 10th of the following year.

So a very long, tedious procedure of payroll correction cases were opened, claiming to take 20-30 days to complete, and seven weeks later, I still received no W-2c for some of our best clients. 1040's are due in 2 weeks and I'm still stressing about how we break it to our clients that they may not get their corrected W-2s on time.

However, I am receiving many email announcements about MINERAL, the new HR application that they are attaching to our payroll accounts. We don't use QB for any other reason than entering payroll, paying and filing taxes and making sure our clients payroll accounts are correct and efficient.

Not to mention that we've been using Intuit for years and the CPA's I work for don't understand how this could happen, so it doesn't reflect well on me.

Thanks for letting me rant, but I cringe every time they mention "new and improved" but they can't complete the actual functions we are paying them for. Oh, and I forgot to mention that our monthly bill doubled (x2) around August last year. What a waste of time and money. I am terribly disappointed.