Thanks for reaching out, @esturges.
I appreciate you for sharing the troubleshooting you've performed on your end. To ensure that your concern is addressed in the best possible way, let me connect you with the most appropriate support team, who can investigate the root cause of the error further.
After hearing your sentiments, I would recommend that you contact our QuickBooks Workforce Customer Care Team for assistance with your account. Our team of experts will work to resolve any unusual behaviors and investigate the root cause of any errors. They have the tools and expertise needed to provide a more in-depth review and help you get back to using your Workforce account seamlessly.
To assist you further, here's a step-by-step guide to help you get in touch with the QuickBooks Workforce Customer Care Team:
- Open your Workforce account on your web browser.
- Go to the Help section.
- Click on Contact Us.
- Select Chat with us.
- Enter your email address, name, and question.
- Hit Start Chat.
If you're having trouble logging in to your account, refer to this article to learn about the steps you need to take to reach our support team: Contact Support. You'll also find our support hours in that article.
I'll also add this reference to help your employees view their stubs: View your paychecks and W-2s in QuickBooks Workforce.
Let me know how it goes in the comments below. If you have other payroll concerns or questions about managing employees in QuickBooks, I'm always ready to help. Have a great day!
