I acknowledge the importance of optimizing workforce access,
MMAHC. Allow me to provide you with some information regarding this issue.
I appreciate your troubleshooting efforts in resolving your concern. Did you happen to turn off the Workforce? If you're referring to a missing Send Invite link, please know that we've received reports that Workforce users may encounter difficulties re-inviting employees after turning off Workforce access, resulting in the absence of the Send Invite link.
I recommend contacting our Payroll Support Team to be added to the affected users list. While we can't give a precise timeline for the fix, rest assured our engineers are actively working on a solution. Here's how:
- On your QuickBooks Online (QBO), click on Help (?).
- Click either tab to get started: Assistant or Talk to Human.
- Search Contact Us, then Start a chat with a support expert.
For QBO Payroll Core, support is available Monday to Friday, 6 AM to 6 PM PT. For QBO Payroll Premium and Elite, support is accessible anytime, any day.
If this isn't the case, use an alternative browser or device and utilize a different email for the employee to address the problem. As a workaround, you may want to print or email paystubs to employees who haven't been invited to Workforce yet.
Additionally, you can update your employees' credentials directly in your QBO account. Refer to this article for detailed instructions: Edit or change employee info in payroll.
Check out this reference if you want to utilize Auto Payroll to save time processing payroll on payday: Set up and manage your Auto Payroll in QuickBooks Online Payroll.
You can always rely on me for any queries regarding your Workforce or managing your employees. Drop a comment below for swift assistance. Have a good one.
