Hello there, RickCoplin, and @s1b.
I understand that the sudden logout issue in your QuickBooks Online (QBO) desktop app for Mac has affected your business workflow. I can guide you through some troubleshooting steps to resolve this matter so you can complete your accounting tasks on time.
Let's begin by resetting the app data to give the program a fresh start and eliminate any stored files that may be causing issues in the system. Follow these steps to carry out this task:
- Click Help on the navigation bar at the top.
- Select Reset App Data.
- Allow some time for the process to complete, and close the app.
- Right-click the app and Run as Administrator when re-opening.
Next, open your company and perform any accounting tasks. If you continue to get the same result, uninstall and reinstall the application to fix any problems caused by corrupted files or incorrect settings. Click the following link to download the installer:
If none of these suggestions work, I recommend contacting our QBO Care Team. Our specialists can conduct thorough troubleshooting to pinpoint the cause of the automatic log-out problem in your company. They'll also assist you in implementing a permanent solution to prevent it from happening again.
Additionally, here's an article detailing the various features of the desktop app, as well as the advantages they offer: Download and use the QuickBooks Online desktop app.
You can improve your online program navigation with keyboard shortcuts and quickly access your company by adding a QBO icon to your desktop. Refer to the links below for additional information:
Should you need assistance navigating your QBO desktop for Mac app or Windows and other product-related matters, don't hesitate to leave a comment below. I'm here to ensure that both of you receive the support you need, Rick Coplin, and @s1b.
