Hi there, @mtapper.
I acknowledge the importance of fixing the issue about logging into your QuickBooks Online (QBO) in the QuickBooks Desktop (QBDT) app.
Currently, the investigation mentioned in this is still being worked on by our engineering team. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.
Moreover, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-96067.
To reach them, you can follow the steps below:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
- Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
- From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to take note of their support schedule and hours: QuickBooks Online Support.
Thank you for your understanding as we strive to resolve this matter. Please be assured that the Community is always available to assist you if you have any further inquiries about QuickBooks. I am here to provide any necessary support.
