ME TOO!  The Security Metrics guy is bordering on "threatening" and "stalking".  He WON'T let it go.  He continues to harass me thru email and phone calls.  I'm really offended by this!

When someone says "you have to pay for our service or else..." that's a threat!

I called QB on the phone only to be on hold for 1 hour and 14 mins while the clueless cust service rep tried to get someone to answer her questions so she could answer mine.  I asked her several times to transfer me to that department.  She couldn't.  I asked her to have one of their reps (compliance dept) call me back.  She said they "wouldn't"!  

I tried to get her to let me speak to a MANAGER or SUPERVISOR.  She said no one was available.  Finally (after 1 hour and 14 mins) she gave me this number to call...[removed].  I haven't tried it yet but I'm willing to bet whoever answers WON'T be able to tell me if I'm compliant!!