This is not the experience we want our users to have with QuickBooks, Rick.
I can share information to stop your QuickBooks Online application account from logging out of the system.
The application logs you out from the system when you sign in to QBO in a browser or vice versa. In this concept, you'll have to log in only on one platform for some time. For example, for this hour, you will use the browser and for the next hour on a QBO mobile application.
At the moment, we're still using the time duration to stay logged on in QuickBooks. While the auto-saving of transactions isn't an option, you can perform some troubleshooting steps to fix the performance issue:
Here's how:
- Go to your device's Settings and select Setting General iPhone Storage.
- Choose an app that's taking up a lot of space.
- To free up the storage without deleting the documents and data for the app, select the Offload App.
If the issue persists, we may need to uninstall and reinstall the QBO application. Here's a quick guide to do it, or you can visit the link here to reinstall the app directly.
Other than this, I suggest contacting our Care Support team. They have tools to pull up your account to review what's totally causing this issue and other ways to fix it by using their means.
Additionally, you may want to review this article in the future that enables you to extend your time limit before the system automatically logs you out when idling: Change the timeout duration in QuickBooks Online.
If you require further assistance managing your QBO account or related matters, reply to this thread. I am here to support you at any time.
