I appreciate all the efforts you've exhausted to get the W2 form updated, telcnalc. It can be challenging that despite your efforts and multiple interactions with our customer support, the issue persists.

I want to assure you that we are committed to resolving this matter as swiftly as possible and to your utmost satisfaction. However, there is a certain tool that is needed to update the code that we don't have any access to. 

I understand that you've already contacted our QuickBooks Support Team. But I highly suggest reaching out to them again. They have specific steps that can be performed within their tools to successfully customize or change the code.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.
   
   

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.