Hi there, 

    Thank you but, I've been specifically told by a member of customer service that my frequent phone calls only confuses the other members. This is actually validating to know. Throughout this process, I've entered information that was asked of me and uploaded in a file exchange only to have that case delete altogether. I don't need a status of the case. I need my w2. I need to speak with the person who does the corrections and I need to talk them through the right information on the file exchange that they need to be working with. Once again historically, the team will "correct" the w2s with the wrong information and submit the same exact w2 that was done in the first place. The payroll tax corrections team is who I need to speak with, they are not reachable by phone. I am uploading a file that shows the amount of time I have spent on the phone with Quickbooks- over 9 hours. I know how to contact them. No one seems to know what they are doing. I have spoken with supervisors, etc. At this point we are past the 45 estimated days to correct w2s. There is no end in sight. Mark this case as unresolved.