Hi there, SlowBooksUser.
This isn't the kind of situation we want you to experience. Rest assured, I’ll take note of this feedback about the missed callbacks from our support agents and raise this concern with our management team. Your voice is important to us to ensure we give our users the quality service they deserve.
I know you already contacted us, however, the best option to know the status of this one is to reach out again to our Payroll Support Team. Just provide the case number to the support agent for them to review the case number documented and follow up on any tickets that are still unresolved. From there, they'll provide you with the time frame of this case. Here's how:
- Go to Help.
- Select Search.
- Click Contact Us.
- Enter Payroll account is placed on hold in the What can we help you with? text area.
- Select Continue.
- Click Chat with us or Have us call you.
I want to include that reaching out to our Customer Care Support is best during business hours from 6 AM-6 PM PT Mondays-Fridays. Use this article to learn more: QuickBooks Online Payroll Support.
You may also read this reference for another mode of payment and form filings to use: Pay and File Payroll Taxes and Forms in Online Payroll. Feel free to visit our QuickBooks Online Payroll Hub page for more insights about setting up and processing payroll seamlessly in the future.
Keep in touch with me if you have any other concerns or questions about payroll or your account. I’m always around ready to back you up. Keep safe and stay well.
