I still haven't received a call back. However, this morning there was an invitation for a survey in my inbox. The survey wanted to know how my conversation with a representative that supposedly happened this morning went. I received no such phone call. The wrong case number was cited but, that's not unusual because this number keeps changing anyways (rolls eyes at the lack of continuity). I spoke with no such customer representative. I can only guess that I am being faked called so that it appears that Quickbooks is working on my case.

Mark this issue as still not resolved.