The company that I work for switched from Quickbooks desktop to Quickbooks Online in June of 2023. Unfortunately my boss did not migrate the payroll from January to June 2023 over to the online platform. My coworkers and I received w2’s in January 2024 that only reflected pay after the QB online switch (June-Dec 2023). We asked for this to be fixed as soon as we noticed it. The w2’s were filed again with the same incorrect information. It has been an ongoing struggle to get anyone from this company to comprehend how to fix this issue. Between my boss and I, we have both spent hours upon hours on the phone with customer service. This is not an exaggeration. At one point I was calling every day requesting that someone from the payroll corrections team give me a call back. I have a call log documented in my phone from even this simple request turning into a 52 minute conversation. That was 4 days ago and guess what? Still no call back. The corrections team seemed like it was my only hope. Last week, I spoke with someone from this department- I uploaded information from every single one of my paychecks Jan-June 2023. I finally got the right amount for my 2023 wages repeated back to me during this phone conversation. Her name was M.J. and she assured me that I would have my w2 the next day. I give up with yall. Your different ticket numbers for each phone call, saying you have our case expedited, saying someone from corrections tried calling me when they did not. I am so glad that I did not manually enter my coworkers paycheck info from Jan-June2023. I explained to QB that I would go forward with doing this only after I got my own w2 corrected. Otherwise- it’s a waste of my time! I don’t believe this issue will ever be resolved. I’m done calling Quickbooks customer service every day. I’m done explaining my company’s case to a thousand people when all I really need is just my correct w2 so that I can file my taxes. Our company only employees 8 people. This should not be taking this long. I believe we’ve fallen through the crack and Quickbooks has no intention of fixing an issue that we pay them to handle.
