Welcome to the Community, @LEW2. I'm here to route you to the team that can help you with your payroll problem.
I recommend contacting our payroll support team for them to check this further. They're equipped with tools that can find the root cause of this and provide you with the details and solutions you need. If needed, they can create an investigation to further check this issue.
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
- Ask the community to get help from businesses like yours.
Additionally, you can run a payroll report to see your business finances.
The Community is available 24/7 to help you with your concerns. Take care!
