Thank you for your response but that still doesn't help me.

Employees are NOT able to login at all to get to the chat.

They get messages like - Looks like you don't have workforce. No account linked to the email you entered.

Contact your employer to create one for you.

They all have valid email addresses of which I have sent invites 1-10 times already.

Contact your employer is ridiculous to tell them because I can't do anything but invite them.

Please don't send me links - I need a phone number to contact this department PLEASE !!!!!!

I can't waste any more time trying to set this up and listening to complaint after complaint. Thank you!