This is not the kind of experience we want you to have with your project reports after making changes to the employee rate, @Terry B2.
If you have already tried the troubleshooting steps provided by IrizA above and they didn't work or if they don't apply to your specific scenarios as provided by JaeAnnC, we recommend that you reach out to our Customer Support team. They can help you isolate the errors in a safe and secure environment and guide you on how to resolve them.
To contact our Customer Support team, please follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Select the Search tab and click on the Contact Us button.
- Select a topic for your concern in the What can we help you with? section.
- You'll now be provided options on how to connect to our Customer Support.
You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
From here, you can run a Project Profitability report from the Project Reports tab to get an itemized view of your project accounts and transactions. This report only uses data from payroll expenses. Check out this article for more information about this report: Track hourly labor costs and profitability by project in QuickBooks Online.
Let me know if you need more help with your account. I'm always here to answer them for you. Have a wonderful day!
