Hi there, Native Earth.

Thanks for joining this thread. I want to make sure you're able to get the W-2 info entered correctly in your QuickBooks Desktop account.

I recommend first making sure the payroll program is operating with the most recent update. The following article will walk you through the process of updating your payroll account: Get latest payroll news and updates in QuickBooks Desktop Payroll

If the issue continues afterward, please reach out to a member of the Desktop Payroll Support Team. Agents have specialized tools to take a closer look to determine what's causing the page to close out. Here's how to get in touch with the team:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.

2. Select Contact Us.

3. Give a brief description of your issue, then select Continue.

4. Sign in to your Intuit account and select Continue and then Continue with my account.

5. We'll email you a single use code. Enter your code and select Continue.

6. Select to chat with us or Have us call you.

The following article provides these steps if you ever need them again in the future: Contact QuickBooks Desktop support

Please feel free to reach back out if you have any other questions. I'll be here to lend a hand.