I know how important to ensure that your payroll runs smoothly. This is certainly not the experience we want you to have. I'm here to route you to the right department that can help you resolve your this issue, Amy.
Since all the troubleshooting steps didn't work, I recommend contacting our support. They can check your account to ensure all is set up and organized. They have tools to determine the root cause of your concern. Here's how:
- Click Help inside QuickBooks Online.
- Choose Contact us.
- Enter a brief description of your issue, then hit Continue.
- Tap either Start a chat or Get a callback.
Additionally, you can check this article for more information about managing an account in QuickBooks: Add, edit, or inactivate an employee.
If you need help viewing information about your business and employees in QuickBooks, we can read this article: Run payroll reports in QuickBooks Online Payroll.
I'm only a few clicks away if you need assistance managing and running payroll. It's always my pleasure to help you out.
