We appreciate you joining us here in the thread. We'll share details as to why you're unable to save the rate changes for WA PFML inside QuickBooks Online (QBO).
Please know that when changing the rate of WA PFML inside the program, changes only apply to future transactions inside QuickBooks. That said, if you're trying to modify the rate and want it to affect previous or past transactions, you'll need to contact our Payroll Correction Team so they can help you through it. We'll write down the steps to get you going:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please see this page for more details: Contact Payroll Support.
Furthermore, you can check this page to help you prepare to wrap up this year’s payroll and prepare for the next: Year-end checklist for QuickBooks Online Payroll.
It's been a pleasure to have you here today. If you need further assistance managing tax rates inside the program, visit us here in the Community space so we can help you. Keep safe.
