Greetings.
I understand that you're facing some challenges with setting up QuickBooks Desktop (QBDT) Payroll, and this isn't the kind of experience we want you to have. It is essential for me to help you resolve this issue. Since you have me, I will transmit an idea to complete your task and enable you to utilize the program. This can help in aiding your task and will allow you to use the available features of the program without any hassle.
There is still an ongoing investigation regarding the QBDT 22/23 Payroll setup crash Error when going to the payroll setup wizard after getting the latest QBDT product update. Payroll set up Error 2023 Code 05396 40000 (INV-97468). The best course of action we can take in the meantime is to reach out to our Customer Support Team and ask them to add you to the list of affected users. You will receive email updates and get notified once it's resolved.
Here's how to Contact Support:
Contact QuickBooks Desktop (Windows)
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then choose Continue.
- Sign in to your Intuit account, select Continue, and then Continue with my account.
- If you don't already have an account, make sure to Create a new account.
- We'll email you a single-use code. Enter your code and select Continue.
- If you have more than one account, select the account you want to use and then Continue.
- Select to chat with us or Have us call you.
Phone support may be limited due to volume.
For more detailed information, you can check this article: Contact QuickBooks Desktop Support. Moreover, please check the supporting hours to know when the agents are available.
I'll be sharing this article with you if you wish to learn the info needed and the process behind how to set up your new QuickBooks Desktop Payroll Enhanced: Get started with QuickBooks Desktop Payroll Enhanced.
You can always get back to us if you have other concerns or questions about QuickBooks Desktop Payroll Setup. We'll make sure to respond as soon as we can. Keep Safe always!
