Based on posts from employees, the planning commission is meeting to discuss the pros and cons of fixing this. Their recommendation will be passed on to an investigative committee, which will eventually assign figuring out what is actually wrong to a junior engineer, along with other issues on his plate. He'll then meet with his boss at their weekly meeting to determine if a fix is feasible in the time allotted by the planning commission. Then they'll schedule the work to be done before the next release window.  Then the junior engineer will fiddle around and miss the date, complaining about how it's complicated and he's not sure what to do. Then he'll be coached. Then they'll shoot for the next release window. Then the engineer will check in his fix, but that will break QuickBooks and so, he will revert the change. But by then he'll be working on something more important, so this will be put on the back burner for the next release window.

Or, to to it another way, as reps here write, "Rest assured, product development is working diligently on a fix, which we will deliver as soon as is humanly possible. Fixing this issue is the most important thing in our lives right now. The whole team is working on this."